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"I had to do something to get back on my feet. Thanks to the call centre, now I have," he tells me during a break between calls.

It said the "proactive measures" it had taken to fend off the attack had had a "small impact" on its call centre and back office.

The call centre, based in Scotland, is staffed by non-clinical call handlers.

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online.

Being a pop star doesn't give you any shortcuts in the world of broadband service provider call centres.